Trying to boot and install Ubuntu from USB but it gets stuck at HP loading screen

My system

I recently bought a new computer (HP Pavilion TG01-2814no) that came with Windows 11 preinstalled. I want to install Ubuntu and have no intention of dual booting or continuing to use Windows 11 on this machine.

The machine has the following:
Processor: 11th Gen Intel(R) Core(TM) i5-11400 @ 2.6GHz
RAM: 16GB DDR4 RAM 3200MHz
SSD: 1TB PCIe NVMe M.2
GPU: NVIDIA GeForce RTX 3060

What I have tried and where I am stuck

I followed this tutorial when trying to install Ubuntu. I downloaded the Ubuntu 20.04.3 LTS iso from here, and used Rufus 3.17 to set up the USB according to the tutorial.
When I insert the USB into my new computer, I manage to select to boot from the USB from the boot menu after pressing esc upon startup. I am then directed to the GNU Grub menu which looks like this

I have attempted both Ubuntu (with and without nomodeset) and Ubuntu (safe graphics), both getting stuck at the same place, which I will try to explain now.

Upon choosing Ubuntu or Ubuntu (safe graphics), I am directed to this loading page.

This is where I get stuck as this loading screen continues forever.

I have also tried:

• turning on/off fast boot in the Windows 11 control panel
• turning on/off safe booting in BIOS settings
• updating the BIOS for this machine according to the HP support
• setting up the USB drive using an alternative to Rufus (I used Etcher)
• I used the same USB on another older computer and successfully installed Ubuntu on there! (I forget the system details for this computer, but it is not HP, it has a Nvidia GeForce GTX 970 and is about 6 years old now I think)

Finally,
I am not very experienced with OSes in general and their workings but have some general understanding of computers. Thank you to anyone who reads this and any help and/or pointers would be greatly appreciated!

1 Answer

this is a common issue with Pavillon notebooks AFAIK and here's the procedure with which you usually solve this kind of problems.

• use either Rufus and Etcher (that's what I used back in the days when I had Windows PCs)
• disable secure boot in UEFI (and keep it disabled)
• boot Ubuntu from the USB stick
• once on GRUB, press e and then add nomodeset in front of quiet splash then CTRL+X (can you confirm you did this?)
• at this point, installing Ubuntu shouldn't be a problem

Once installed, enter the terminal and set GRUB to always start Ubuntu with nomodeset:sudo nano /etc/default/grub

within the file, add this row: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash nomodeset" hit CTRL+X and save then run sudo update-grub and reboot

hope this helps