I had Outlook 2010 configured for an exchange email account that no longer works. So I want to delete my configuration and start over. However, when I start Outlook, I just get the following:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
[OK]Then I get a Window to configure "Microsoft Exchange server" and "Mailbox" with button to [Check Name]. But when I click [Check name] I get
The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
[OK]So eventually I click [Cancel] and I get
Cannot open your default e-mail folders. Your profile is not configured.
[OK]Upon clicking [OK], Outlook closes.
All I want is the default configuration wizard that comes up when Outlook is new. Is there any way to get back to the default configuration wizard?
1 Answer
Go to the Control Panel > Mail > Show Profile > delete the profile(s) in there, and click Add and it'll bring up the wizard.
