MS Word -- Unable to open . Cannot open the specified file

RE:

I'm experiencing the same problem as above, where CTRL-clicking an otherwise legit hyperlink to a PDF will raise a dialog box: "Unable to open (link). Cannot open the specified file."

I found one factor that contributes to Word's decision making about "Unable to open (link). Cannot open the specified file."

To reproduce the error:

If the server sends any effectively "no-cache" headers, then Word will "Unable to open (link). Cannot open the specified file."

To avoid the above:

If the server either does not send cache-related headers, or simply goes "Cache-Control: max-age=600" (max-age, as opposed to no-cache), Word will either open the PDF or try to get it downloaded via the default browser.

Open-ended investigations to do (questions for you):

  • Are there any other factors?
  • Should Microsoft "fix" this? Or is this a "good behaviour" that Microsoft built around the concept of "no-cache"? If so, please elaborate on what they were (likely) thinking.
Reset to default

Know someone who can answer? Share a link to this question via email, Twitter, or Facebook.

Your Answer

Sign up or log in

Sign up using Google Sign up using Facebook Sign up using Email and Password

Post as a guest

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

You Might Also Like