I'm using Outlook for Mac version 16.27 (19071500) on MacOS Mojave 10.14.4. I'm on a corporate Exchange / Office 365 account.
I rely heavily on the Focused Inbox to separate important messages from noise. This morning after restarting my computer, Focused Inbox is gone!
According to the help menu, I should be able to enable Focused Inbox by selecting an option in the ribbon.
When I look at my ribbon, the option to enable Focused Inbox is missing.
And as far as I can tell, there's no way to customize the ribbon on a Mac and add the missing option.
I've tried selecting and deselecting the "Hide On My Computer" folders in preferences, and that didn't change anything. (It's currently selected.)
How can I get my beloved Focused Inbox back?
73 Answers
Outlook was offline. There's a message in the bottom-right corner of the window that either says "Connected to " or "Outlook is Offline".
When I hit Send/Receive, I was prompted to activate Outlook. Since the license is part of a corporate subscription, that was just matter of entering my password to log in.
Once I did that, the Focused Inbox and ribbon button came back. I'm not sure if it was activating the software or connecting to the server that made the difference.
Another possibility... in the left column section, you may have been looking at the Inbox under "All Accounts" rather than under your "Office365" account (usually listed as your email address). You'll notice that if you click between the two inboxes, your Focused Inbox will disappear/reappear.
Go to Settings for Outlook: Reading and in the middle of the options, look for Focused Inbox: "sort messages into Focused and Other" and check it.
